Privacy Policy & Data Protection

21.1 Privacy Policy

21.1.1 Comprehensive and Complete Privacy Policy Reference

a) Privacy Policy governs all data handling practices in detail for the entire MWB Platform.

b) Where to Find Privacy Policy: Full Privacy Policy available on MWB's website

c) User Acceptance

• Acceptance Required: By using MWB Platform, User accepts Privacy Policy. If User does not agree, they should immediately cease using the Website, and completely delete the App from their phone.
• No Separate Consent: Acceptance of T&Cs implies acceptance of Privacy Policy
• Binding on All: Privacy Policy binding on all Users (Employers, Maids, Affiliates)
• Continued Acceptance: Continued use indicates ongoing acceptance

21.1.2 Data Protection Framework

Legal Compliance: MWB complies with Singapore Personal Data Protection Act (PDPA).

21.2 Data Collection & Processing

21.2.1 What Data is Collected

MWB may collect, use, process, store, disclose, and transfer personal data and other information provided by Users or generated through use of the platform for the purposes of operating, maintaining, improving, securing, and providing the Services, complying with legal obligations, verifying User identity, providing keyword search and filters for matching, processing payments, preventing fraud, producing research, and other purposes needed to run the Platform functionalities. By using the Services, Users acknowledge and agree to such collection and processing in accordance with the Privacy Policy and applicable laws.

21.2.2 Processing Activities

a) Lawful Basis for Processing

• Consent: User consent (explicit agreement to T&Cs and Privacy Policy) given through checkboxes and action buttons provided on the MWB Platform in stages.
• Legal Obligation: Data processing to comply with MOM, tax, regulatory obligations
• Legitimate Interest: Processing necessary for MWB's business interests (security, fraud prevention, and community protection)

b) Processing Purposes, including but not limited to:

• Account Management: Creating and maintaining User account
• Service Delivery: Providing keyword search and filters for matching
• Employer Verification: Identity verification, education verification, background checks
• Payment Processing: Processing GOfee, Referral Fees, and other payments
• Communication: Sending notifications, updates, and support messages
• Analytics: Analyzing User behavior, collecting feedback, identifying gaps to integrate new third-party vendors, and service improvements
• Safety & Security: Fraud detection, security monitoring, abuse prevention
• Legal Compliance: Meeting regulatory and legal obligations
• Marketing: Promotional emails and referral program updates
• Research: Identifying gaps to integrate third-party vendors, facilitating statistical information for research, benchmarking, product development, artificial intelligence training, market analysis, or governmental collaboration, and other lawful purposes to support research initiatives, generate statistical insights, and contribute to governmental, academic, industry, or public policy research, improve caregiving best practices and service improvements.

c) Data Processing Location

• International Servers: Data may be stored on cloud servers located internationally
• Backup Locations: Backup copies may be maintained in multiple locations for redundancy

21.3 Data Sharing

21.3.1 Third-Party Sharing

a) Who the Data is Shared With

• Service Providers: Third-party vendors and Partners providing technical, payment, analytics, or support services
• Government Authorities: MOM, IRAS, PDPC, and other regulatory authorities
• Law Enforcement: Police, immigration, or other law enforcement (if legally required)
• Accountants and Legal Advisors: External accountants, legal counsel or advisors handling disputes
• Prospective Partners: Potential business partners in merger, acquisition, or sale scenarios
• Research Bodies: Governmental, academic, industry, or public policy research

b) PII Data Shared with Matched Parties. When Employer and Maid match, information reasonably necessary for the employment relationship, including profile details, contact information, communications, interviews, contracts, and employment terms is shared after receiving permission to release PII from each Party

c) PII Data Shared with Affiliates. When a Referrer whose Referral Code has been successfully used by a Referred User, information reasonably necessary for the Referral Fee processing, including but not limited to: Referred User username, Registration date by Referred User, Contracted Date by Referred User, Affiliate Fee earned, Current Listing Status, and Reason for Void.

d) Sharing Restrictions

• No Sale to Marketers: User personal data NOT sold to third-party marketers
• No Spam Lists: Data NOT shared with spam or unsolicited email vendors
• No Brokers: Data NOT sold to data brokers or aggregators
• Limited Sharing: Data shared only as necessary for disclosed purposes and for collaborative work with third-party vendors.

21.3.2 Data Sharing Consent

a) Implicit Consent

• Agreement to T&Cs: By accepting T&Cs, User consents to data sharing as described.
• Privacy Policy: Privacy Policy details specific sharing practices; User accepts by signing up and/or continued use of MWB Platform.
• Necessary Sharing: Users understand data shared with external parties to facilitate MWB services.

b) Government & Regulatory Sharing

• Legal Requirement: No consent required for government/regulatory sharing
• Mandatory Disclosure: MWB required to comply with legal requests from authorities
• No User Notice: Sometimes cannot notify Users before sharing (if legally restricted)
• User Can Inquire: Users can request information about government data requests (see 21.8)

c) Optional Sharing

• Partner Services: When User chooses to use Partner services, data shared with that Partner
• User Choice: User can opt-out by not using Partner services
• Alternative: Users can arrange services independently (avoiding data sharing)

21.4 Right to Record & Analyze

21.4.1 Recording of Communications

a) Chat Recording & Storage

• All Messages Recorded: All In-App chat messages automatically recorded and stored.
• Permanent Storage: Messages stored permanently in MWB's systems.
• User Access: Users can view message history anytime (within reasonable access period).

b) Video Interview Recording

• Recording Capability: MWB may record video interviews conducted In-App for research purposes, or for evidentiary purposes where a User has been repeatedly reported by other Users for bad faith or fraud.
• Storage: Recorded interviews stored in MWB's systems.
• Retention: Recorded interviews retained per data retention policy (see 21.7).
• No Playback Access: Users may NOT access recorded interviews, except where such access is required under the applicable law or pursuant to a valid order issued by a competent legal or regulatory authority.

c) Other Communications

• Email Recording: Emails sent through and to the MWB Platform may be recorded and stored.
• Support Tickets: Support communications recorded and stored.
• Metadata: System automatically records communication metadata (sender, recipient, timestamp, IP address).

21.4.2 Analysis & Use of Recorded Data

a) Quality Assurance

• Review Purpose: MWB may review data for quality assurance purposes.
• Fraud Detection: MWB analyzes data to detect fraud and abuse.
• Safety Monitoring: Data monitored for safety concerns (abuse, exploitation).
• Training: Data may be reviewed for staff training purposes.

b) User Awareness

• Disclosed Practice: Users informed that data may be monitored, recorded, and analyzed.
• Acceptance: By using MWB Platform, Users accept recording and analysis.
• Policy Understanding: Users should review Privacy Policy for detailed analysis practices.

c) Automated Analysis

• AI Systems: MWB may use automated systems (AI, machine learning) to analyze data
• Pattern Detection: Automated systems detect patterns, keywords, suspicious activity
• Flags for Review: Suspicious activity flagged for human review
• User Impact: Analysis may result in account restrictions or termination if violations detected

21.4.3 Limitations on Analysis

a) Purpose Limitation. Analysis limited to disclosed purposes (fraud, safety, quality assurance)

• Not Marketing: Analysis not used for targeted marketing without consent

b) Sensitivity Restrictions

• Sensitive Information: Communications may contain sensitive information (health, financial, and personal). It is the responsibility of the Users for determining what information they choose to disclose within the MWB Platform, knowing such information would be collected.
• Ethical Standards: MWB applies ethical standards in reviewing sensitive communications.

21.5 Mailing List & Marketing Communications

21.5.1 Automatic Enrollment in Mailing List

a) Default Enrollment

• Automatic Signup: Upon registration, all Users automatically enrolled in MWB mailing list
• Opt-Out Required: Users must actively opt-out of Partner or Marketing communications, but cannot opt-out of core MWB communications necessary for facilitating guidance on processes; If Users wish to opt-out of the latter, they must completely delete the MWB App and cease using all MWB Platform, and e-mail support@maidwithoutborders.com with Subject line: "Account Termination Request".
• Marketing Purpose: Mailing list used for marketing, promotions, and program updates
• Referral Program: Particularly relevant for referral program participants

b) Email Content

• Guidance on MWB Process: Information about account setup and management, next steps or best practices for hiring.
• Program Updates: Information about Platform changes and features
• Promotional Offers: Discounts, promotions, and special offers
• Partner Promotions: Information about Partner services, events, and offerings
• Referral Incentives: Alerts about Referral Fees and earning opportunities
• Educational Content: Tips, guides, and best practices
• Event Invitations: Invitations to MWB events or webinars

21.5.2 Marketing Consent

Consent Basis

• Explicit Consent: By accepting T&Cs and Privacy Policy, User consents to marketing emails
• Implicit Consent: Continued use of the MWB Platform

21.6 Opt-Out of Mailing List (Email Only)

21.6.1 Unsubscribe Method

• Email Link: Users can unsubscribe with one click from any Marketing email.
• Users can email support@maidwithoutborders.com with relevant subject lines defined in Key Facts table 2.7.4
• Immediate Removal: Unsubscribe effective immediately (within 24 hours)
• Confirmation: Confirmation email sent upon unsubscribe request. MWB seeks to process all unsubscribe requests within 30 working days.

21.6.2 Consequences of Opting Out

a) What Stops

• Marketing Emails Cease: No more promotional or marketing emails
• Referral Alerts Stop: Alerts about Referral Fees and earning opportunities stop
• Partner Promotions Stop: No more Partner promotional emails
• Campaign Emails Stop: No more special campaign or event invitations

b) Transactional Emails Continue: Essential transactional emails still sent:

• Account notifications
• Contract-related communications
• Payment confirmations
• Support responses
• Required legal or regulatory communications
• Account Maintenance: Notifications about account status, security alerts still sent

c) Service Unaffected

• Account Access: Opting out does NOT affect access to MWB services
• GOfee Status: Opting out does NOT cancel GOfee or Referral program eligibility
• Referral Program: Opting out does NOT stop earning Referral Fees
• Service Continuity: Employment and Platform services unaffected by email opt-out

21.6.3 Resubscription Process

a) Can Resubscribe: Users can resubscribe to mailing list anytime

b) Email Request: Can email support@maidwithoutborders.com with subject lines “Request Resubscription to Mailing List”

c) Resubscription may take 30 working days to be effective

21.7 Data Retention Periods

21.7.1. Account Data

• Active Accounts: While account active, data retained for account management
• Account Closure: After account closure, data retained for legal/regulatory purposes
• Typical Retention: Minimum 7 years (EFMA, IRAS, tax, and employment law requirements)
• Extended Retention: May be retained longer for legal disputes or investigations 21.7.2. Employment Records
• Contract Data: Employment contracts retained for:
• Duration of employment plus minimum 7 years
• May extend longer if legal claim exists
• Payment Records: Payment records retained for minimum 7 years (tax requirements)
• Anonymised Records: Anonymised records retained indefinitely (business records) 21.7.3. Communication Data
• Active Relationships: Messages and video recordings (if any) retained while employment active
• Post-Employment: Messages and video recordings (if any) retained for minimum 7 years after employment ends
• Dispute Cases: Retained longer if disputes or investigations ongoing
• Archival: Old messages may be archived or compressed for storage efficiency 21.7.4. Identity Verification Data
• Government IDs and eKYC data: ID copies retained while account active and per regulatory requirements.
• Post-Closure: Retained for minimum 7 years after account closure (regulatory requirement) 21.7.5. Financial Data
• Payment Records (including but not limited to invoices, and Referral information): Transaction records retained minimum 7 years (accounting/tax requirements) 21.7.6. Analytics & Device Data
• Aggregate Analytics: Anonymized analytics data retained indefinitely
• Individual Logs and Cookies Tracking typically retained until no longer necessary for legal or business purposes.

21.8 Data Subject Access Rights (PDPA Compliance)

21.8.1 Right of Access

Accessing Personal Data

• User Right: Users have the right to request access to their personal data held by MWB to the extent that does not reveal confidential commercial information, threaten safety, or involve disproportionate efforts.
• PDPA Right: Right granted under Personal Data Protection Act (Singapore)
• Verification: MWB verifies requester identity before providing data
• Request Process: Users submit written request email to MWB's Data Protection Officer dpo@maidwithoutborders.com with subject “PDPA Access Request”, specifying exact requests (including format) that cannot be too broad that involves disproportionate efforts on the part of MWB, not reveal confidential commercial information, nor threaten safety. MWB may charge a reasonable fee for processing access requests and will attempt to respond within 30 days of effective request (verification of requester identity, finalised format, scope, and fee) and date of payment of access request fee.

21.8.2 Right to Correction

Correcting Inaccurate Data

• User Right: Users can request correction of inaccurate data if such correction is not possible within the Platform itself.
• Process: Users can update profile information directly through Account Settings or Listings
• Complex Corrections: For complex corrections, submit request to Data Protection Officer dpo@maidwithoutborders.com with subject “PDPA Correction Request”
• Verification: MWB may require proof of correction (e.g., updated ID copy, proof that Maid has been banned from working in Singapore)
• Limitations on Correction Scope: Cannot correct data independently verified by third parties (must update at source)
• Correction Timeline: User notified when correction is completed. Corrections requiring verification or third-party actions may take longer.
• Third Parties: Third parties informed of correction if relevant

21.8.3 Right to Erasure (Right to be Forgotten)

a) Deletion Rights: Users have limited right to request data deletion. PDPA Exceptions: Deletion not available if:

• Data required for legal compliance (tax, employment law)
• Active legal proceeding or dispute involving data
• Data necessary for contract performance
• Data part of business records required to be retained
• Discretionary Deletion: MWB can refuse deletion if retention legally required
• Data involved in anonymised statistical analysis or research, it cannot be retroactively removed.

b) Deletion Request Process

• Submit Request: Users request data deletion from Data Protection Officer, dpo@maidwithoutborders.com with subject “PDPA Deletion Request”.
• Data is deleted securely as soon as it is reasonable, and User will be informed by email.

c) Account Closure & Deletion

• Account Closure: Users can request account closure anytime
• Account Deletion: Upon closure, account marked as inactive
• Data Retention: Data retained per retention policy (minimum 7 years for legal compliance)
• Full Deletion: Cannot guarantee full deletion due to legal retention requirements

21.8.4 Right to Data Portability

a) Receiving Data in Portable Format

• User Right: Users have right to request their personal data to be moved to another organisation in standard machine-readable format (CSV, JSON, XML), for the purpose of switching providers
• PDPA Right: Right granted under PDPA Article regarding data portability
• Scope: Applies to data user has provided or generated through User activity
• Fees: MWB may charge a reasonable fee for cost of administering, generating, and transmitting data to the specified organisation. All requests will only be processed once the fee is paid.

b) Data Portability Scope

• Included: Profile information, and Listing information (to extent not involving third parties)
• Excluded: Third-party vendor data, contract data (as it contains other Party’s information), MWB-generated analytics, derived data

c) Portability Timeline

• Request Processing: Within 30 days of effective data portability request (verification of requester identity, finalised format, scope, and fee) and date of payment of data portability request fee.
• Format Selection: User can specify preferred format
• Delivery: Data provided electronically to registered email

21.9 Data Portability on Company Sale or Relocation

Merger, Acquisition, Sale or Relocation Scenario:

a) Data Transfer in Business Asset Transaction/Transfer: In the event of a merger, acquisition, or sale, MWB shall notify Users at least 30 days in advance, specifying the identity of the acquiring entity and its privacy practices. Users shall have the right to withdraw consent and request deletion of their personal data before the transfer, subject to any overriding legal retention obligations. Transfer shall comply with the PDPA. Acquiring company assumes data processing obligations

b) User Notification

• Transaction Notice: Users notified by registered email address if business transaction involves data transfer
• Notice Timing: Notice provided as soon as practicable (or legally required timing)
• Details: Notice includes acquiring company identity, new data practices and privacy policy, and User’s rights regarding data transfer.

c) User Rights in Transfer: Users may have right to opt-out of data transfer:

• User can request data not transferred (if logistically possible; at sole discretion of MWB).
• User can request account closure and opt-out before transfer. Data will be deleted per retention policy.

d) Privacy Policy Changes

• New Privacy Terms: Acquiring company may have different privacy practices which will apply to transferred data.
• User Acceptance: Continued use after transfer implies acceptance of new privacy policy
• Objection Right: Users can object to new practices (see specific acquiring company's policies)

21.10 Anonymised Research Data Sales

a) Anonymised Research Data Definition

• Anonymised Data: Personal data anonymized to remove identifying information
• Not Identifiable: Anonymized data cannot be linked back to individual Users
• Aggregated Form: Data typically aggregated and presented as statistics
• Permanent Anonymization: Once anonymized, cannot be re-identified (under PDPA standards)

b) Permitted Uses. Sale to Third Parties: MWB may sell anonymized research data to:

• Market research companies
• Analytics providers
• Academic researchers
• Government agencies (for statistical purposes)
• Other legitimate third parties

c) Anonymization Process

• Removal of Identifiers: Identifying information removed (names, IDs, contact details, unique identifiers).
• Aggregation: Data aggregated across multiple users (no individual patterns visible).
• Statistical Processing: Data processed into statistical summaries and trends.
• Verification: MWB verifies anonymization meets PDPA standards (non-reversible).

d) User Consent

• Explicit Consent: By accepting Privacy Policy, Users consent to anonymised data sale derived from their personal information.
• PDPA Exception: Anonymised data sales do not require individual consent (PDPA exemption).
• No Opt-Out: Users cannot opt-out of anonymized data sales (applies to all Users). If they do not wish to participate, they need to request account closure and opt-out before providing any information to the MWB Platform. If any information had been provided before account closure, MWB cannot retroactively remove anonymised data derived from such personal information.

21.11 AI & Machine Learning (“AI/ML”) Usage

The core business of MWB is CareTech, and MWB seeks to be the largest global caregiving database that is capable of identifying caregiving gaps in the industry to help further support caregivers. It is fundamental that AI/ML is used to support that function and that it is not possible technologically at this point to individually remove consent to AI/ML processing for each individual User. Hence, any User who does not consent to AI/ML processing must remove themselves from using the Platform entirely.

21.11.1 AI Applications

a) AI Systems in Use, including but is not limited to:

• Fraud Detection: AI systems detect suspicious User behavior and fraud patterns.
• Matching Algorithm: Machine learning improves Employer-Maid matching.
• Safety Monitoring: AI monitors any data for safety concerns.
• Recommendation Engine: AI recommends suitable matches based on Users’ filters and preferences.
• Automated Analysis: AI analyzes any data for quality assurance, training, and research.
• Gaps Analysis: AI identifies gaps where third-party vendors may be integrated to provide solutions.

b) Training Data

• User Data: AI systems trained on User data (personal data, communications, behavior)
• Anonymized Training: Training data anonymized where possible
• Historical Data: AI trained on historical User data and patterns
• Predictive Analytics Data: AI may produce predictive data based on User data and patterns.
• Third-Party Data: May be trained on third-party data (subject to licensing)

21.11.2 User Rights Regarding AI

a) Right to Know AI Involvement

• Disclosure: Users informed when AI decisions affect them significantly
• Examples: AI decision to flag account, restrict access, or match recommendations
• Information Provided: User told AI was used and general purpose of AI
• AI outputs are reviewed or can be overridden by human staff.

b) Limitations

• Not Automatic: Human review required only for significant decisions (not all AI decisions)
• Discretionary: MWB may limit human review in routine matters

21.12 Data Breach Notification

21.12.1 Breach Definition & Response

a) What Constitutes Breach: Unauthorised access, disclosure, alteration, loss, or destruction of personal data, whether accidental or unlawful

b) Upon becoming aware of a Data Breach, MWB will take reasonable steps to:

• Contain the breach and secure affected systems
• Assess the nature, scope and impact of the breach
• Identify affected individuals
• Prevent further unauthorised access

21.12.2 Breach Notification to Users

a) Notification Timeline: MWB will notify the Personal Data Protection Commission (PDPC) of a notifiable data breach within 3 calendar days after assessing that significant breach meets the significant harm/scale criteria under PDPA regulation. Affected Users will be informed “as soon as practicable” unless exceptions apply.

b) Notification Method: MWB will notify affected Users through registered email and/or In-App alert.

c) Notification Exceptions

• Law Enforcement: If law enforcement requests delay, notification may be delayed
• Insignificant Breach: No notification if breach determined not to have significant risk

21.12.3 User Remediation

a) Steps Users Should Take

• Change Passwords: Users advised to change MWB password
• Monitor Accounts: Monitor financial and other accounts for suspicious activity
• Fraud Alerts: Consider placing fraud alerts with credit bureaus
• Identity Monitoring: Consider identity theft monitoring services
• Support Contact: Contact MWB support if suspicious activity detected

b) MWB Support

• Dedicated Support: MWB provides dedicated support during breach incident
• Claim Liability Cap: Total liability for any and all claims per year shall be limited to the lower of: (i) the total amount paid to MWB by the User in that year; or (ii) SGD 1,000. The amount specified in (i), is limited to the GOfee amount paid (less promotional codes); does NOT include third-party fees (MOM, insurance, etc.), Affiliate Fees, or Maid loans.

21.13 Data Protection Officer

21.13.1 DPO Appointment & Role

a) MWB appoints a Data Protection Officer (“DPO”) responsible for overseeing compliance with applicable data protection laws and MWB’s privacy practices. DPO operates independently; not subordinate to business pressures

b) DPO Responsibilities include:

• Policy Development: Develops and maintains data protection policies
• Compliance Monitoring: Monitors MWB's compliance with PDPA and data regulations
• Privacy Assessments: Conducts privacy impact assessments for new systems
• Breach Response: Coordinates breach investigations and notifications
• User Requests: Handles data protection matters (requests from Users related to access/correction/portability/deletion of personal data)

21.13.2 Contacting the DPO

Contact Information: Users may contact DPO through email: dpo@maidwithoutborders.com with the applicable subject lines and DPO will respond within 14 working days.

21.14 International Data Transfers

21.14.1 Cross-Border Data Flows

a) Where Data is Stored: User personal data may be transferred to, stored, and processed in countries outside the User’s country of residence, including Singapore and other jurisdictions where MWB or its service providers operate.

b) International Transfers: Where such international transfers occur, MWB will take reasonable steps to ensure that the data is protected in accordance with applicable data protection laws, including the PDPA. c) Transfer Mechanisms: By using MWB Platform, Users acknowledge and consent to such cross-border transfers of their personal data.

21.14.2 International Data Protection

User Rights Across Borders: Users retain their rights in relation to their personal data (including access, correction, and deletion rights) regardless of where the data is processed, subject to applicable legal and operational requirements.

21.15 Cookies & Tracking Technologies

21.15.1 Cookies Used

a) Types of Cookies

• Session Cookies: Temporary cookies for current session (deleted when browser closed)
• Persistent Cookies: Long-term cookies stored on device (expire after set time)
• Essential Cookies: Necessary for MWB App/Website functionality
• Analytics Cookies: Track User behavior and usage statistics
• Referral Cookies: Track User’s sign-up, click-through, and Referral Code usage
• Marketing Cookies: Track User interests for targeted marketing
• Third-Party Cookies: Set by Partners and analytics providers

b) Cookie Purposes

• Authentication: Remember User login and session
• Preferences: Remember User preferences and settings
• Analytics: Track page views, clicks, User behavior
• Performance: Measure app/website performance
• Advertising: Track User interests for targeted ads
• Fraud Prevention: Detect suspicious activity patterns
• Payment and Attribution to Affiliates

21.15.2 Tracking Technologies

a) Tracking Data, includes but is not limited to:

• IP Address Tracking: Track User IP address and general location
• Device ID: Unique device identifiers track device usage
• Behavioral Tracking: Track clicks, pages visited, time spent
• Heatmaps: Visual tracking of where Users click or hoveP
• Session Recording: May record chat, and video session activity for quality assurance and training purposes
• Pixel Tags: Invisible pixels track User activity across web

b) Analytics Services

• Google Analytics: May use Google Analytics to track usage
• Third-Party Analytics: May use third-party analytics providers
• Data Sharing: Analytics data may be shared with Partners
• Anonymization: User data anonymized in analytics (where possible)

21.15.3 User Control Over Cookies

a) Cookie Consent

• There are 4 categories of cookies: essential, functional, analytics, and marketing.
• Essential Cookies Only (Only for MWB Website): Users can choose essential cookies only on the MWB Website (some site functionality limited). Once MWB App downloaded or used, User is automatically consenting to full cookie tracking. Consent is required for non-essential cookies, and Users can withdraw consent anytime.
• Implied Acceptance for MWB App Usage: Continued use of MWB App implies full cookie consent to all 4 categories.

b) Cookie Management

• Browser Settings: Users can manage cookies through browser settings for MWB Website only.
• Opt-Out (MWB Website Only): Users can opt-out of functional, analytics, and marketing cookies on MWB Website only.
• Opt-Out (MWB App Only): If Users want to opt-out of functional, analytics, and marketing cookies on MWB App, Users must completely delete the MWB App and cease using all MWB Platform, and e-mail support@maidwithoutborders.com with Subject line: "Account Termination Request".
• Deletion: Users can manually delete cookies from their device anytime.

c) Cookie Persistence

• Cookies are persistent, and Users may be asked to re-consent after a reasonable period or when policies change.